Going to the doctor

If you have a medical question or a medical problem, you can come to the walk-in consultancy. You don’t need an appointment for this. During the walk-in consultancy, you will first speak to a doctor’s assistant. The doctor’s assistant will help you or will make an appointment with the doctor or nurse. On the page address and consultancy hours you can find the consultancy hours. In addition, at the GZA (Asylum Seeker Healthcare) location, you can find an overview of the consultancy hours. You can also ask a COA (Central Agency for the Reception of Asylum Seekers) employee here where you can find GZA at your location and at what time the consultancy hours are.

Calling the Praktijklijn (GZA Hotline): 088 – 112 2 112

If you have a medical question, you can visit GZA on your COA location or call the Praktijklijn (GZA Hotline) via 088 – 112 2 112. You can reach the Praktijklijn 24 hours a day for medical emergencies. Besides that you can call the Praktijklijn from Monday until Friday between 8:30 and 17:00h to make an appointment, for instance. When you call the Praktijklijn (GZA Hotline), it is practical to have your COA (Central Agency for the Reception of Asylum Seekers) client number at hand. You will now hear an options menu. If you select an option, it will be easier for us to help you. Whenever necessary, we will use an interpreter.

The Praktijklijn features doctor’s assistants who are happy to help you with your question or problem. If necessary, the doctor’s assistant will consult with a general practitioner or will make an appointment with a healthcare provider.

Calling the Tandartslijn (dentist line): 088 – 112 2 132

When you have serious tooth and/or chewing aches, you can call the dentist line via 088 - 112 2 132. The dentist line can be reached from Monday until Friday between 8.30 (8.30 AM) and 17.00 (5 PM). When you call the dentist line, it is practical to have your COA client number at hand. If necessary, we can engage an interpreter. 

We speak your language

GZA (Asylum Seeker Healthcare) will engage the services of an interpreter whenever necessary. Both during calls to the Praktijklijn (GZA Hotline), during the consultancy hours, or during an appointment with a healthcare provider. You can also request an interpreter yourself. This way, we’ll be sure to understand each other correctly, and we can give you the best healthcare possible. An interpreter is impartial and cannot share the content of the conversation with others. If you feel uncomfortable with the assigned interpreter, you can tell the healthcare provider. Together, we will then find a solution.

If you have an appointment with the hospital or another healthcare provider, you can also ask for the services of an interpreter. The COA (Central Agency for the Reception of Asylum Seekers) will pay for the interpreter. Therefore, it is important that you bring your insurance card, which you will have to show whenever an interpreter is engaged. It is not possible to call an interpreter yourself.

Would you like to know more?

You can find more information on this at the frequently asked questions.