Frequently asked questions



What to do in case of emergency? I am ill and in need of medical attention. What should I do? Do you speak my language? I have a toothache. Can I go to the dentist? Can I go to the doctor without an appointment? What is GZA? What is a general practitioner? What is a practice nurse? What is a doctor’s assistant? What is a POH-GGZ? Why am I helped by the practice nurse and not the general practitioner? What is the Praktijklijn? What is the dentist line (Tandartslijn)? What does GZA (Asylum Seeker Healthcare) do with my information? I have a complaint about GZA. How do I let GZA know? What do I need my insurance card for? How do I get a new insurance card? I haven’t gone to the dentist, but I did receive a bill. How is this possible? Should I pay the general practitioner’s bill or the pharmacist’s bill myself? How do I make an appointment in the hospital? What do I do with a referral note? How do I go to another healthcare provider? I have made an appointment with a healthcare provider, but I cannot go. What do I do now? Where can I get medication?